Shipping policy
Shipping Policy
At The Hearthbeat, we know how deeply important it is to get your comfort companion to your home as quickly as possible. When your surviving pet is restless or grieving, every day matters. We work diligently to prepare, package, and dispatch your order with the utmost care.
Below, you’ll find everything you need to know about our shipping rates, estimated transit times, and processing details.
📦 Order Processing (Our Promise of Care)
To ensure that your comfort plush is perfectly prepared and safety-checked before it begins its journey, please note:
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Processing & Fulfillment: Please allow 1 to 3 business days for our team to process, inspect, and package your order before it is handed over to the shipping carrier.
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Shipping Notification: As soon as your order leaves our facility, you will automatically receive a shipping confirmation email complete with a tracking number so you can follow its progress right to your door.
✈️ Shipping Rates & Delivery Estimates
We are proud to offer dependable shipping options across our primary communities. Shipping rates and transit times are determined by your location:
🇺🇸 United States
| Shipping Option | Delivery Time (After Dispatch) | Price |
|
Standard Shipping |
3 to 5 business days |
FREE |
🇬🇧 United Kingdom
| Shipping Option | Delivery Time (After Dispatch) | Price |
|
Standard Shipping |
4 to 5 business days |
FREE |
|
Express Shipping |
2 to 4 business days |
£2.95 |
🇨🇦 Canada
| Shipping Option | Delivery Time (After Dispatch) | Price |
|
Standard Shipping |
4 to 6 business days |
FREE |
|
Express Shipping |
2 to 5 business days |
$3.95 |
🇦🇺 Oceania (Australia)
| Shipping Option | Delivery Time (After Dispatch) | Price |
|
Standard Shipping |
5 to 7 business days |
FREE |
Note: Delivery times are estimates provided directly by our shipping carriers and are calculated from the day of shipment. While we do everything in our power to avoid delays, transit times are not guaranteed.
📍 Tracking Your Order
Once your order is processed and on its way, you can easily track its progress.
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Look for your Shipping Confirmation email in your inbox (please check your spam or promotions folder if you don't see it).
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Click the tracking link provided in the email to view live updates on your shipment.
🏠 Address Accuracy & Changes
Because our system is automated to ship orders quickly, please review your shipping address very carefully during checkout. If you notice a typo or mistake in your address, please email us immediately at info@thehearthbeat.com with your order number. While we will do our absolute best to correct it before dispatch, we cannot guarantee changes can be made once processing has begun.
❓ Questions About Your Shipment?
Our customer support team is always here to help you and your pet. If your tracking status has not updated for several days, or if you have any questions about your delivery, please reach out to us at:
Email: info@thehearthbeat.com
Phone: +39 377 049 6348